PLUMBER: Capital Plumbing 0411 454 008

ELECTRICIAN: Capital Electrical 0411 454 008

LOCKSMITH: Locksmiths 2 U 0404 037 349

24 HOUR MESSAGING SERVICE – (07) 3367 8687

Your call will be answered by our 24 hour message service and a email/ text notification sent to our property management team.

Please note that if a trades person is called and the fault is found to be tenant negligence the invoice will be fully charged to tenant.

Emergency repairs as stated by the RTA:

• a burst water service or a serious water service leak
• a blocked or broken lavatory service
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm, fire or impact damage
• a failure or breakdown of the gas, electricity or water supply to the property
• a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
• a fault or damage that makes the property unsafe or unsecure
• a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
• a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other maintenance issues are classed as Routine and need to be forwarded to pmr@arthapropertygroup.com.au with a completed Maintenance Request Form and photos if available.