PLUMBER: Capital Plumbing 0411 454 008

ELECTRICIAN: Polarity Electrical, Solar and Air 0421 846 880

LOCKSMITH: Locksmiths 2 U 0404 037 349

24 HOUR MESSAGING SERVICE – (07) 3367 8687

Your call will be answered by our 24 hour message service and a email/ text notification sent to our property management team.

Please note that if a trades person is called and the fault is found to be tenant negligence the invoice will be fully charged to tenant.

Emergency repairs as stated by the RTA:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the property
  • a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or unsecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other maintenance issues are classed as Routine and need to be forwarded to pmr@arthapropertygroup.com.au with a completed Maintenance Request Form and photos if available.